Shipping Policy
Effective Date: May 30, 2025
Thank you for shopping with MARSRUT! This Shipping Policy outlines how we process, ship, and deliver your orders. Please read it carefully to understand our shipping practices and policies.
1. Order Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays) after your payment is confirmed.
- Custom or personalized orders may require an additional 1–2 business days for preparation.
- You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7–15 business days | $4.95 for orders under $75 |
| Free Standard Shipping | 7–15 business days | Free on orders over $75 |
| Express Shipping | 5–8 business days | $12.95 |
Note: Delivery times are estimates and may vary based on your location, customs processing, and unforeseen delays (e.g., weather conditions, carrier issues, or public holidays).
3. DDP Shipping (Delivered Duty Paid)
All orders from MARSRUT are shipped DDP (Delivered Duty Paid). This means:
- All customs duties, import taxes, and fees are included in your order total.
- No surprise charges upon delivery — the price you pay at checkout is the final price.
- We handle all customs documentation and clearance on your behalf.
This ensures a hassle-free shopping experience for our international customers.
4. Shipping Locations
We currently ship to the following locations:
- United States: All 50 states, including Alaska and Hawaii.
- Canada
- United Kingdom
- European Union
- Australia & New Zealand
- Southeast Asia
- Other countries: Please contact us at marsrut.pte.ltd@gmail.com to inquire about shipping availability to your location.
5. Amazon FBA Support Services
For business customers and resellers, MARSRUT offers Amazon FBA preparation and shipping services:
- Label Application: We apply Amazon-compliant FNSKU labels and shipping labels to your products.
- Prep & Packaging: Products are prepared according to Amazon FBA requirements (poly bagging, bubble wrapping, etc.).
- Direct Warehouse Shipping: We ship your inventory directly to Amazon fulfillment centers on your behalf.
- Compliance: All shipments meet Amazon’s packaging and labeling guidelines.
To use our Amazon FBA services, please contact us at cmarsrut.pte.ltd@gmail.com with your order details and Amazon shipment plan.
6. Tracking Your Order
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
- Use this number to track your package directly on the carrier’s website.
- If you do not receive a tracking number within 5 business days of your order, please contact us.
7. Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Certain products may have shipping restrictions based on local regulations.
- Orders placed during peak seasons or holidays may experience slight delays.
8. Missing, Damaged, or Lost Packages
If your package is lost, damaged, or missing, please contact us immediately. We will work with the carrier to resolve the issue.
- Lost Package: If your package is confirmed as lost, we will offer a replacement or full refund.
- Damaged Item: If your item arrives damaged, please email marsrut.pte.ltd@gmail.com with photos of the damage within 7 days of receipt.
- Wrong Item: If you receive the wrong item, contact us and we will arrange for the correct item to be shipped at no additional cost.
9. Contact Us
If you have any questions or concerns about your order or our shipping policy, please reach out to us:
MARSRUT PTE. LTD.
Email: marsrut.pte.ltd@gmail.com
Phone: 14133595086
Address: 130 Jurong Gateway Road, #03-223, Singapore 600130
We’re here to assist you and ensure your shopping experience with MARSRUT is seamless and enjoyable. Thank you for choosing MARSRUT!