Privacy Policy

Effective Date: May 30, 2025

At MARSRUT, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and interact with our services. By using our site, you agree to the practices outlined in this policy.

1. Information We Collect

We collect information to provide and improve our services, process your transactions, and communicate with you. This includes:

  • Personal Information: Your name, email address, phone number, billing address, and shipping address when you make a purchase or create an account.
  • Business Information: For Amazon FBA service customers, we may collect business name, Amazon Seller ID, and shipment plan details.
  • Payment Information: Payment details such as credit/debit card numbers are processed securely through third-party payment gateways. We do not store your payment details on our servers.
  • Log Data: Information such as your IP address, browser type, pages visited, and time spent on our site.
  • Cookies: Small data files stored on your device to enhance your browsing experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including DDP shipping and customs documentation.
  • To provide Amazon FBA labeling, preparation, and shipping services.
  • To communicate with you regarding your account, orders, or promotions.
  • To improve our website’s functionality and user experience.
  • To prevent fraud and ensure the security of transactions.
  • To comply with legal obligations.

3. Sharing Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: With third-party vendors who help us operate our website, process payments, fulfill shipping, or deliver orders.
  • Customs & Logistics: With customs authorities and logistics partners as required for DDP shipping and international delivery.
  • Amazon Services: With Amazon when processing FBA shipments on your behalf, using only the information you provide for that purpose.
  • Legal Requirements: If required by law, court order, or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business.

4. Security of Your Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and other technical safeguards. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct any inaccurate information.
  • Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.
  • Opt-Out: Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.
  • Data Portability: Request your data in a structured, commonly used format.

To exercise your rights, contact us at marsrut.pte.ltd@gmail.com.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any personal information.

8. International Data Transfers

As a Singapore-based company serving global customers, your data may be transferred to and processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws, including the Singapore Personal Data Protection Act (PDPA).

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

MARSRUT PTE. LTD.
Email: marsrut.pte.ltd@gmail.com
Phone: 14133595086
Address: 130 Jurong Gateway Road, #03-223, Singapore 600130

Thank you for trusting MARSRUT. Your privacy matters to us.