Payment Policy

Effective Date: May 30, 2025

Thank you for shopping with MARSRUT! This Payment Policy outlines the methods of payment we accept, how we handle your transactions, and the terms related to payment processing. Please read it carefully to understand our practices.

1. Accepted Payment Methods

We accept the following forms of payment:

  • Credit Cards: Visa, MasterCard, American Express, Discover, JCB.
  • Debit Cards: All major debit cards with Visa or MasterCard logo.
  • PayPal: Pay securely using your PayPal account.
  • Apple Pay & Google Pay: Available for supported devices and browsers.
  • Shop Pay: For faster checkout.

Important: All payments are processed in USD (United States Dollars) unless otherwise stated at checkout.

2. DDP Pricing — No Hidden Fees

All prices displayed on our website include DDP (Delivered Duty Paid) shipping terms. This means:

  • The total at checkout includes all applicable customs duties, import taxes, and shipping fees.
  • You will not be charged any additional fees upon delivery.
  • What you see at checkout is what you pay — no surprises.

3. Payment Security

At MARSRUT, we prioritize the security of your payment information:

  • All transactions are encrypted using SSL (Secure Socket Layer) technology.
  • Payment processing is handled by PCI-DSS compliant third-party payment gateways.
  • We do not store your credit card or payment details on our servers.
  • Our website undergoes regular security audits to ensure your data is protected.

If you suspect unauthorized activity on your payment method, please contact your financial institution immediately.

4. Payment Terms

  • Payment is required at the time of purchase.
  • Orders will not be processed until payment is confirmed.
  • For custom or personalized items, payment must be received before production begins.
  • We reserve the right to cancel orders if payment cannot be verified or is suspected of fraud.

5. Taxes and Fees

  • As all orders are shipped DDP, applicable duties and taxes are included in your order total.
  • Sales tax may apply based on your shipping destination and local regulations.
  • Any applicable tax will be displayed at checkout.

6. Payment Issues

If you experience issues during checkout or payment processing:

  • Declined Payment: Ensure your card details are correct and that sufficient funds are available. Contact your bank if the issue persists.
  • Double Charges: If you believe you were charged twice, contact us immediately at marsrut.pte.ltd@gmail.com. We will investigate and resolve the issue within 3–5 business days.
  • Currency Conversion: Your bank may charge a currency conversion fee for non-USD transactions. This is set by your financial institution, not MARSRUT.

For further assistance, reach out to us at marsrut.pte.ltd@gmail.com.

7. Refunds and Disputes

  • Refunds will be processed according to our Return and Refund Policy.
  • If you believe there is an error with your payment, please contact us within 7 days of the transaction for investigation.
  • Chargebacks filed without contacting us first may result in delays to resolution.

8. Contact Us

If you have questions or concerns about this Payment Policy, please don’t hesitate to get in touch:

MARSRUT PTE. LTD.
Email: marsrut.pte.ltd@gmail.com
Phone: 14133595086
Address: 130 Jurong Gateway Road, #03-223, Singapore 600130

We appreciate your trust and aim to make every transaction with MARSRUT secure and seamless. Thank you for choosing MARSRUT!