FAQs

Products & Customization

1. What products do you offer?

MARSRUT offers a curated selection of premium e-commerce products across multiple categories. We specialize in quality consumer goods with customization options and global shipping.

2. How do I customize my product?

During the ordering process, you’ll have the option to enter custom text, select designs, or upload your preferences. Customization options vary by product and will be clearly displayed on each product page.

3. What about product quality?

Every product in our catalog undergoes rigorous quality control before shipping. We partner with trusted manufacturers and inspect items to ensure they meet our high standards.

4. Do you offer bulk orders or wholesale pricing?

Yes, we offer special pricing for bulk and wholesale orders. Please contact us at marsrut.pte.ltd@gmail.com with your requirements, and our team will provide a custom quote.

Orders & Shipping

5. What is the processing time for orders?

Once your order is placed, it takes 1–3 business days to prepare before shipping. Custom or personalized orders may take an additional 1–2 business days.

6. How long does shipping take?

  • Standard Shipping: 7–15 business days
  • Express Shipping: 5–8 business days

Delivery times may vary depending on your location and customs processing.

7. How much does shipping cost?

  • Orders under $75: $4.95 flat rate
  • Orders over $75: FREE standard shipping
  • Express Shipping: $12.95

8. What does DDP shipping mean?

DDP stands for “Delivered Duty Paid.” This means all customs duties, import taxes, and fees are included in your order total. You won’t be charged any additional fees upon delivery — the price at checkout is the final price.

9. Do you ship internationally?

Yes! We ship to the United States, Canada, United Kingdom, European Union, Australia, New Zealand, Southeast Asia, and many other countries. Contact us at marsrut.pte.ltd@gmail.com to inquire about shipping to your specific location.

10. Do you provide tracking information?

Yes, once your order has been shipped, you’ll receive an email with a tracking number so you can monitor your delivery status.

11. Can I change or cancel my order after it’s been placed?

If you need to make changes or cancel your order, please contact us as soon as possible at marsrut.pte.ltd@gmail.com. We’ll do our best to accommodate your request if the order hasn’t been processed yet.

Amazon FBA Services

12. What Amazon FBA services do you offer?

We offer comprehensive Amazon FBA support, including:

  • FNSKU and shipping label application
  • Product preparation and packaging per Amazon guidelines
  • Direct shipment to Amazon fulfillment centers
  • Compliance with all Amazon FBA requirements

13. How do I use your Amazon FBA services?

Contact us at marsrut.pte.ltd@gmail.com with your Amazon shipment plan details, product information, and quantities. Our team will provide a quote and handle the entire process.

14. Do you handle Amazon FBA compliance?

Yes, all shipments are prepared in full compliance with Amazon’s packaging, labeling, and shipping guidelines to ensure smooth check-in at fulfillment centers.

Returns & Exchanges

15. What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original condition, unused, and in original packaging. Please see our full Return and Refund Policy for details.

16. How do I initiate a return or exchange?

Contact us at marsrut.pte.ltd@gmail.com with your order number and the reason for the return. We’ll provide you with a Return Authorization number and instructions within 2 business days.

17. Who pays for return shipping?

If the return is due to a defect, damage, or our error, we cover return shipping. For all other returns, the customer is responsible for shipping costs.

Payment & Support

18. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, JCB, PayPal, Apple Pay, Google Pay, and Shop Pay.

19. Is my payment information secure?

Absolutely. All transactions are encrypted using SSL technology and processed through PCI-DSS compliant payment gateways. We never store your payment details.

20. Will I be charged customs duties or taxes on delivery?

No! All MARSRUT orders ship DDP (Delivered Duty Paid), meaning all duties and taxes are included in your checkout total. No surprise charges — ever.

21. How can I contact customer support?

You can reach us by:

We strive to respond to all inquiries within 24 hours.

If you have any other questions or need further assistance, please don’t hesitate to contact us. We’re here to help!